Legal
Refund & Withdrawal Policy
Last updated: July 14, 2026
Template notice. This document is a plain-language template provided for illustration only. It is not legal advice and must be reviewed and adapted by qualified counsel before use. PointsStation is intended exclusively for licensed and legally compliant operators.
1. Deposits (adding money)
Wallet deposits are made through the payment methods shown at checkout (card/wallet methods, Bitcoin Lightning, or supported cryptocurrencies). A deposit is credited to your PointsStation wallet only after the payment provider confirms it. Deposit invoices that are never paid simply expire — nothing is charged and nothing is owed. Cryptocurrency and Lightning payments are irreversible by nature: send only the exact asset, network and amount shown, as funds sent to a different network or asset cannot be recovered by us.
2. Point loads
When you load points to a player account, your wallet is charged only when the game panel confirms the load. If a load fails, the charge is automatically refunded to your wallet in full. If a panel's response is unclear, the load is placed under review and resolved by an operator before any money is finally kept or returned — we never silently keep funds for an undelivered load.
3. Withdrawals (cash-outs)
Withdrawal requests reserve the requested amount from your wallet immediately and are reviewed manually by a platform operator before being paid out — payouts are not instant or automatic. A flat payout fee (shown to you before you confirm the request) is deducted from the amount paid out. If a withdrawal is declined, or you cancel it while still pending, the full reserved amount is returned to your wallet. Withdrawals may be declined where the destination is invalid or where review raises compliance concerns.
4. Refunds of wallet balance
Wallet balance represents pre-funded credit for platform use. Unused balance can be withdrawn through the standard withdrawal process above. We do not reverse completed point loads that were delivered as requested. Where a duplicate or erroneous charge is identified, contact support — verified errors are corrected to the wallet ledger, which permanently records every movement.
5. Disputes
If you believe a transaction is wrong, contact support with the transaction reference (visible in your dashboard). Every money movement on PointsStation is recorded in an immutable double-entry ledger, which is used to investigate and resolve disputes. Initiating a payment-network chargeback on a deposit that was correctly credited may result in account suspension pending review.
6. Contact
Questions about this policy, a specific transaction, or a refund request: use the contact form or email [email protected] with your transaction reference.